About my career

As a Senior Product Analyst with over 7 years of experience, I specialize in delivering data-driven solutions that enhance customer experience (CX), improve product performance, and streamline operational efficiency. My work spans the technology and banking sectors, where I lead cross-functional teams to implement AI-driven solutions and automation, driving measurable business outcomes such as cost reductions and increased customer satisfaction.

At the core of my work is a passion for using data analytics to inform customer-centric innovation. I believe that the key to solving complex business challenges lies in understanding data and turning it into actionable insights. Whether it's optimizing the customer journey, improving product functionality, or finding ways to reduce operational costs, I consistently leverage data to achieve tangible results.

In my current role at Jimdo, I’ve led the development of AI-powered chatbot integrations, helping the company expand into six new markets while reducing ticket resolution costs by 12%. By implementing self-service tools, I’ve also helped reduce average handling times and increased customer satisfaction. My expertise in tools like SQL, R, and Tableau allows me to dive deep into data, uncovering insights that guide strategic product decisions and align with business goals.

Key areas of expertise include:

• Customer Experience Optimization: Enhancing customer journeys, implementing self-service tools, and improving overall satisfaction.
• Product Management: Leading product development from ideation to launch, focusing on AI and automation to create efficient, user-friendly products.
• Data Analysis & Visualization: Transforming raw data into insights that drive product improvements and enable data-informed decision-making.
• AI-Powered Solutions: Leading the development and integration of AI tools to streamline operations and elevate customer experiences.

Collaboration is at the heart of what I do. I thrive in cross-functional environments, working closely with developers, data scientists, and business leaders to ensure that product improvements are both innovative and practical. I believe that real success comes from teamwork and that learning is a two-way street.

As I look to the future, I’m excited about opportunities to further drive CX innovations and data-driven product enhancements that create real value for both the business and its customers. 

Let’s connect and explore how we can collaborate to achieve meaningful results.